FAQ Password Recovery

Sales Questions

1. How to buy your products without a credit card? What are the payments terms?
2. How is your product delivered?
3. Is there a way to re-download the purchased copy of Active@ Password Changer and install it again.
4. How can i get the latest update for the software?
5. What should I do if I receive the following error while purchasing the software: General System Problem. Contact Support Dept. Unable to access an order. Your session might be expired. (IP:000.00.00.00).

Technical Questions

1. New! How can I reset a Window 8 Live ID Login password?
2. New! The Active@ Boot Disk bootable media is not booting up my system after I've selected the correct Boot Priority. It either sits at a blank screen or just tries to boot up from my hard drive. What can I do?
3. I have forgotten my Windows password. How do I get in?
4. "How to install" and "How to start application" instructions for a Active@ Password Changer Professional version.
5. How do I make this program run from a floppy? The program is too big to put on a floppy?
6. I am using Windows XP. I have reset local Administrator's password, but after re-boot on Welcome Screen I do not see the Administrator user and see only the list of regular users. How can I log in as an Administrator user?
7. I'm unable to find the Administrator user in the list of the users after selecting the correct SAM database in Active@ Password Changer. Where can i find it?
8. Will the User Profile be saved, after user's password has been reset?
9. Will the file restrictions be saved, after original password has been removed?
10. Do you have a Windows 98 version of Password Changer? Can Password Changer reset password(s) in Windows 9x operating systems?
11. When I start the computer, I receive the following message: "Windows could not start because the following file is missing or corrupt:\WINNT\SYSTEM32\CONFIG\SYSTEMced". What's wrong? I have Windows 2000 operating system, but do not remember the Administrator's password.
12. Can Password Changer help me in meeting the password complexity requirements (such as digits, small and capital letters, and length of password) set by the PC's Local Security policy?
13. I have erased the password using Active@ Password Changer on a system where the administrator is no longer with the company. The system is a NON ENGLISH (localized) version of Windows 2000. The Password Changer gave a message saying that the password was changed, but system is still asking me to type in the password ("Wrong username or password"). What should I do in this situation?
14. Windows XP (Home Edition or Professional) is asking for a password, but there is no password assigned to the user account. What's the problem?